Practitioner Information - Ordering

Opening An Account

To open an Alden Optical account, call 800-253-3669.

How To Order

To order by phone, call Alden Optical at 800-253-3669, Monday through Friday, 8:00 AM to 5:30 PM EST; fax your order anytime to 800-899-5612; or email your order to orders@aldenoptical.com. You can also order from any Alden Optical authorized distributor.

Initial Order Process (New Fit to Alden Optical)

  1. Contact Alden Optical or an authorized distributor with Rx, Ks, and HVID (if available). You can specify contact lens Rx or have our consultants calculate it for you from the spectacle Rx.
  2. First lens success is often the case. However, all single lenses feature a full (100%) 90-day warranty. Reorder as necessary to achieve acceptable fit and vision.
  3. For quarterly replacement, order the 3-pack upgrade, for bi-monthly and monthly replacement, order the 5-pack upgrade. An identical single lens must be purchased to order a 3-pack or 5-pack upgrade. Limit one 3-pack or 5-pack upgrade per single lens purchased. 3-packs and 5-packs are non-warranted.

Replacement Orders

  1. If a lens parameter change is indicated, repeat the initial order process.
  2. If no lens parameter change is indicated, order the singles, 4-packs, or 6-packs as appropriate for each lens replacement schedule. 4-packs and 6-packs are non-warranted.